Shipping & Handling for Merchandise

• Items ordered at the same time may arrive separately. The cost of normal shipping and handling is included in the point cost for each item.  We reserve the right to substitute items of equal or greater value.  We will ship the model pictured, or the most current comparable model available.
• We cannot deliver to P.O., A.P.O., or F.P.O boxes. Merchandise can only be shipped to addresses in the 48 contiguous United States.
• Merchandise will be delivered to your door within 3-4 weeks of placing the order, with the exception of items including Velvet Glove Service.  Please allow 6-8 weeks for delivery of Velvet Glove Service items unless otherwise specified.
• Velvet Glove Service is available on select items. Our Velvet Glove crew will deliver your product to your home, bring it into the house, unpack it in the room of your choice, and take away all packaging materials. They will not install or set up your product for you. (Points indicated include reward and Velvet Glove Service).
• All product orders are subject to product availability. You will be notified if the item you have ordered is not available and when it will become available.

Return Policy

• Items may not be returned or exchanged unless proven to be damaged or defective, and must be returned within 15 days of delivery date.  If an item is damaged or defective, please e-mail customer service at Brainstorm Logistics, LLC at [email protected].
• Damage or defective items may be returned for direct replacement only
• Items may not be returned for buyer’s remorse
• If product rewards are visibly damaged, please refuse the product upon delivery and call Brainstorm Logistics, LLC (800) 840-4733.
• Return policy is as follows:  products must be in their original packaging (with the exception of Velvet Glove Service) and include batteries, cables, remote controls, etc.
• Jewelry – no exchanges or returns.
• Please note, we are unable to exchange or return Apple^® brand items.